United Association of

Storm Restoration Contractors

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Insurance Process 101

Suffering a loss due to severe weather can often be a stress-filled and confusing time in a homeowner’s life.  The UASRC would like to help reduce that stress by giving you the information you need to make and informed decision, but to also get a feel for the process from the initial filing of the claim, to the final sign off on the completed project.  Below you will find the information about the insurance process.  You may also find it useful to read the article about insurance terms. The following is the process of a typical storm related project. 

  1. Initial Inspection- This inspection should be performed by your restoration contractor of choice.  It is important to have a professional that is looking out for your best interest inspect the property and make notes of all damages present. 
  1. Filing the claim- If you have not already done so the insurance company should be notified of the loss after the contractor inspection.  Once they have opened a file they will assign you a claims number, and either set up a time for the adjuster to come out, or they will have the claims adjuster call you to set up the appointment.
  1. Initial insurance inspection- It is very important that you have a representative from your contractor present during the inspection.  As a homeowner it is not your responsibility to be an expert in what storm damage is, or what it takes to make the necessary repairs.  That is your contractor’s area of expertise.  They will be a guide to the insurance adjuster who often after a large storm does not have the time to do a thorough inspection.  If the adjuster approves the claim they will submit their findings to the insurance company, and then have a check issued for a portion of the project cost.  
  1. Re-inspection- Unfortunately sometimes the initial inspection does not yield the results that you are hoping for.  This will mean that a request will need to be made to have a re-inspection.  A different claims adjuster will be sent out.  Your contractor should be present at this meeting, and will walk the new representative through the known damage.  For more information on what happens if the re-inspection does not have a favorable outcome please see the article Appraisals & Umpires.
  1. Upfront Supplementing- This step is usually not necessary if a representative from your restoration company was present.  But if your claim was approved before you choose a contractor they will most likely have to submit a supplement to the insurance company.  For more information on this process please see the article Supplementing.
  1. WIP (Work In Progress) - It is during this step that the materials for your roof are going to be ordered, the permit will be pulled, and the project scheduled.  Once the appointed day arrives the crew will complete the work, and make notes of any damage that was hidden.  If damage is found it will lead to a Progress Supplement.
  1. Progress Supplement- This is similar to the upfront supplement, but it is for unforeseen/hidden damage.  The cost of these items will be included in the final check sent by the insurance company.
  1. Project Complete-   The work is finished, the city has signed off on their inspection, and now you will sign a completion certificate.  This certificate along with a final invoice that includes all of the cost involved in the project will be sent to the insurance company for approval.  Once approved they will issue a check for the remaining balance.  
  1. Mortgage Company Sign-off- Often the final check will arrive with the mortgage companies name included.  This will need to be sent to them for a signature.  Professional Restoration Contractors will handle this tedious task for you.  This is a valuable service because in addition to the signature many times the mortgage company will require an additional inspection, photographs, and seemingly endless forms before they will approve the signature.  Your contractor should have a system in place to make this a relatively stress free, and streamlined event.
  1.  Enjoy- By now the work has been completed, you have received the final check back from the mortgage, and have paid for your project in full.  If you were careful in your selection of the restoration contractor you should enjoy many trouble free years.  And because you choose a quality contractor if something were to happen a few months down the road you will have someone there to come out and make things right.

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